Skip to main content
Call Us Today!call:
Location: AU

Frequently Asked Questions

Maximum Flexibility

With Maximum Flexibility, we give travellers who book new reservations through 31 March 2021, the option to change their travel dates or cancel their rail holiday up to 5 days prior to departure without incurring any change or cancellation fees. Any existing reservations can be rescheduled up to 5 days prior to departure without incurring any change or cancellation fees.

Customers will be issued a future travel credit, which is valid for 24 months and can be used toward a new reservation with any of our brands, destinations, and itineraries for any travel date and length of trip without penalty*.

*Additional restrictions may apply for any rail vacations that include Cruises, Belmond, Rocky Mountaineer, Golden Eagle Luxury Trains, Journey Beyond Rail Expeditions, The Blue Train, El Transcantábrico, Tsars Gold, or other luxury trains. Please be aware that certain arrangements, may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that portion of the travel arrangements.

Explore Holidays

Questions about Railbookers? We've got answers.

If you don’t find the information you are looking for, feel free to call us or submit your question using our contact form. One of our Rail Experts will be in touch shortly to assist you!

What flexibility do we have when travelling with Railbookers?  

The safety and security of our guests is our top priority. Given the current AU and foreign government national emergencies and circumstances beyond our control we have revised our terms and conditions. Customers booking travel during this period will receive maximum flexibility to travel to any destination, on any date, or length of trip with the option to reschedule or cancel their trip up to 5 days prior to departure without any change or cancellation fee.

How far in advance can I book my Railbookers holiday?

With Railbookers, most of our holidays can be booked up to 24 months in advance.  To make a booking, please call Railbookers at 1300 938 534.

How do I make a booking?

Call Railbookers to speak with one of our knowledgeable Rail Experts to book your perfect holiday by rail.

What information do you require at the time of booking?

All passenger first and last names, and all dates of birth, are required at the time of booking.

If your holiday includes a flight your passport details will be required. Certain train providers will also require this information. Your Travel Consultant will inform you if this is the case for your holiday.

We recommend that you contact the Embassy of the destination(s) your are travelling to for any visa requirements prior to making a booking with us.

How do I complete my booking?

When you are ready to make a booking, please call us and speak with your Rail Expert. Alternatively, if you have enquired through a Travel Agent, please get in touch with them. Remember your quote and all prices are subject to change until we receive your payment or deposit, as until then we are not holding any space. Full payment is normally due at 90 days prior to travel.

We accept all major credit and debit cards. We also accept payments made by bank transfer. Please contact your Rail Expert for details if you would like to pay this way.

Can I tailor make my trip?

Absolutely. We can add hotel nights to give you extra time to explore your destination, or add in additional stopovers to help you discover new ones! We can also add transfers for ultimate ease and convenience and have an extensive range of sightseeing options so you can make the most of your trip. We are also able to take care of your flights. Just speak with our Rail Experts and we’ll start creating the perfect holiday for you.

Can I add sightseeing, excursions or additional hotel nights to one of your rail holidays?

Yes, you can always add on additional nights, stopovers en route, sightseeing tours or excursions to any of our packages to help you really make the most of your trip. We have an extensive list of the most popular sightseeing options in each of the destinations we feature, just speak with your Rail Expert for more details.

Am I able to travel on my choice of dates?

There are no set departure dates with our holidays, with the exception of private train journeys such as the Venice Simplon-Orient-Express. Most trains will run every day, which means our holidays do too! Just let us know when you’d like to travel and we’ll make all the arrangements.

Can I take a rail holiday that you offer in reverse?

Yes! We can offer a reverse option on any of our packages. If you are already planned to be in one destination and would like to visit cities on one of our packages in a different order or start/finish in a different location, please call us and speak with a Rail Expert.

Can I upgrade to first class rail on some or all of my train journeys?

You certainly can. We know that many of our customers like to upgrade some or all of their train journeys to first class. This could entitle you to a larger seat, more legroom and even a meal and drinks on certain routes. To find out more please speak with one of our Rail Experts who will tell you the advantages of first class on your specific route.

Can I choose my train times?

Our packages don’t have set departure times, and if there is a train running When there are multiple trains a day, your Rail Experts will be able to talk you through the different departures. If there’s a particularly convenient time or a departure that will ensure you catch the best scenery, we’ll be sure to recommend it.

When is the best time to travel?

Whenever works for you! Whether you’re looking for the best weather, the best scenery or the best value, just talk with one of our Rail Experts about what you’re looking to get from your holiday and we can arrange the perfect trip.

Do you offer itineraries for solo travellers?

Our pricing on our website is based on double occupancy, for individual traveller pricing, please give us a call and one of our rail experts can assist you!

Can you recommend the most scenic route to get to my destination?

We’re always advocates of taking the scenic route! With so much to see from the train windows on all our holidays, you’re in for a treat. If there’s a different route you could take for some extra special scenery, we’ll be excited to let you know!

Where are your hotels located?

Our hotels are centrally located within each city we offer. Most are within a short distance of local sights and/or your railway stations. Speak to our Rail Experts about the location of any hotel you’ve seen on our website.

What is it like on a sleeper train?

The sleeper trains in our packages are comfortable, fun and adventurous ways of travelling long distances. Most sleeper trains offer private cabins for one, two or sometimes three passengers. Some routes also offer the opportunity to upgrade to deluxe compartments with private en-suite facilities.

In Europe, our packages are based on double sleeper compartments; consisting of two bunks with linen provided. Once you get on board, a sleeper attendant will normally greet you at the carriage door, check your reservation and direct you to your compartment.

In a private compartment there’ll be plenty of room to store luggage on a rack and in the big recess above the door. There will be somewhere to purchase food and drink on board, with many sleeper trains offering full restaurant cars.

When will I receive a confirmation?

Once we have received payment for your holiday, you will receive a booking confirmation by email within 24-hours.

When will I receive my travel documents?

You will receive train tickets, hotel vouchers and confirmations for any sightseeing tours you have booked with us in plenty of time for your holiday. If you are beginning your journey before you start your Railbookers holiday, just let us know.

What do I do in case of an emergency?

We are open from 9am-6pm AEDT Monday to Friday. If we are not open and your call is a genuine emergency, we also operate an emergency number which you will receive with your travel documents.

Do I need travel insurance?

It is a condition of booking with us that you have adequate travel insurance to cover your trip.

How long before the train departs should I be at the station?

With the exception of Eurostar, which runs from London to Paris, Brussels and Lille and has a 45-minute check-in time, There is no official check-in required for train journeys in Europe or North America. Of course, we always recommend arriving at the station in plenty of time.

What do I do with my luggage?

Be sure to check your airlines specific luggage restrictions before you depart for your trip. Once you’re travelling on the train, policies are much more lenient. In general, each passenger can take two main items of luggage plus an item of hand luggage. There are no weight restrictions – just remember you’ll need to carry everything!